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1. What is audio conferencing?

2. What is Conference Express?

3. What are the benefits?

4. How do I register?

5. What different plans do you offer?

6. What is Flat fee unlimited plan?

7. What is the upfront payment that I need to pay to subscribe the service?

8. Will there be tax?

9. How long it takes to activate the service after registration?

10. Who is the Chairperson?

11. Who are participants and attendees?

12. What are the privileges of a chairperson?

13. How do the Chairman know how many people are there in the conference?

14. What are ports?

15. How do I use the Conference Express?

16. What is the Conference Express Dial-in number?

17. Can a conference start without a chairperson?

18. What do I do incase a participant is disconnected?

19. Whom should I contact for any assistance during conference?

20. How can a participant change the passcode?

21. What is the chairperson and participant passcode?

22. Can I join a conference call using ‘Conference Express' from anywhere?

23. Can participants call from international locations?

24. What happens if I have more participants than the subscribed limit?

25. What are the charges that a participant needs to pay for using Conference Express?

26. Can I view the call details for conference Call?

27. Can I use this service through EPABX facility? (For Enterprise Customers)

28. Whom do I contact incase of any queries?

 

 

 

1. What is audio conferencing?
Audio conference is a telephone conference used for meetings in which different participants in different locations use telephone or audio conferencing equipment to interactively communicate with each other in a real time.

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2. What is Conference Express?
Conference Express is a suite of conferencing services offered by Reliance India Call. The suite comprises of state of the art solutions to suite the needs of Enterprises as well as individual users. Currently we offer Audio conferencing services. Soon to come - Video conferencing & Web conferencing services.

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3. What are the benefits?
It is a great way to conduct meetings without physically bringing people together. You can discuss pros and cons, strategies for success and make decisions, bringing key players together in a meeting without spending huge amounts of time and money.

First and foremost, audio conferencing can lower transportation costs.
Secondly, with audio conferencing, a meeting can be set up in only a few minutes.
Most importantly, audio conferencing promotes frequent and effective communication.

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4. How do I register?
Conference Express service is available exclusively for Reliance India Call / Reliance Global Call subscribers. In case you are not a registered Reliance India Call customer, to avail this service you need to register with the Reliance India Call.

  1. To register for Conference Express – please visit www.relianceconferenceexpress.com login with your Reliance India Call registered phone number & PIN.
  2. Select ‘Flat Fee’ option from the drop down.
  3. Click on ‘Continue’ to carry on the registration process.
  4. Select the plan convenient to you.
  5. On successful payment you will receive an email on your registered email address containing details w.r.t. passcodes, user manual etc. which you can share with your participants for using the audio conference service.
  6. Share the user passcodes & apt dial-in numbers and other details for usage with your participants

You can now enjoy unlimited, uninterrupted conferencing service.

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5. What different plans do you offer?
Presently we provide Unlimited plans for Enterprise customers as well as individual customers against the Flat fee option.
We will be introducing Reservation less & Reservation based shortly To know about the different plans, please click here.

Enterprise Link

Individual Link

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6. What is Flat fee unlimited plan?
You pay a fixed monthly charge for unlimited conferencing, depending on the maximum number of participants subscribed. A per port rate is charged on a monthly basis for unlimited use.

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7. What is the upfront payment that I need to pay to subscribe the service?
For Reliance India Call customers: Conference Express preferred plan charges
For non Reliance India Call customers who is availing Reliance India Call to Subscribe to Conference Express: Applicable denomination for Reliance India Call + Conference Express preferred plan charges

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8. Will there be tax?
Yes. Tax, fees and surcharge as per the federal, state and local authorities of the respective country.

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9. How long it takes to activate the service after registration?
The service gets activated immediately.

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10. Who is the Chairperson?
A chairperson is the organizer of the conference call. Using a special code, the chairperson opens the conference line, allowing other callers to dial in.

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11. Who are participants and attendees?
A participant or attendee is anyone invited by the Chairperson to participate in the conference call. Participants join the conference by entering their passcode, which is provided by the chairperson in the invitation.

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12. What are the privileges of a chairperson?
A chairperson can execute the following commands:
Change the passcodes i.e. chairperson passcode and participant passcode
Lock or unlock the conference
Put the conference on hold
Terminate the conference
Enable or disable the roll call (which plays participant names)
Enable or disable lecture mode
Mute to unmute the participants

For more details please User Guide

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13. How do the Chairman know how many people are there in the conference?
Chairman can select the feature ‘Play party count’ to know the number of people in the conference.

To know more about the feature User Guide

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14. What are ports?
Every time a participant dials the Conference Express dial-in number to access the bridge/conference, he/she occupies a physical port available on the bridge. Thus each participant occupies 1 port.

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15. How do I use the Conference Express?
On Successful registration Chairperson (customer who registers for Conference Express service) would receive an email with registration details and 2 separate passcodes – one for Chairperson & one for the participants.

To use audio conferencing service,

  1. Invite the people you wish to communicate with and share the following information with them:
    • Date and time of the meeting
    • Dial-in number
    • Participant passcode
       
  2. To initiate/join a conference, enter the dial-in number and follow the voice prompt.
    • Enter your passcode.

Note:
1. Please protect your passcodes. Chairperson is responsible for all conferences that occur through their passcode. For security reasons, passcodes should not be placed on corporate internet websites or on public display. In particular, host/ chairperson codes should be kept confidential. Keep in mind that when you are attempting to change the passcode; both the passcodes will change i.e. Chairperson Passcode and participant passcode.

2. You may be charged by your service provider to access toll free/toll access number depending on your monthly tariff plan and resultant local/domestic long distance access rate. We request you to check for the charges with your service provider.

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16. What is the Conference Express Dial-in number?
The Conference Express dial-in number is the audio bridge access number.

Click on the following link to see the dial in numbers

Common Link for Enterprise and Individuals

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17. Can a conference start without a chairperson?
Yes. Conference can be started without a chairperson, using ‘Quick Start’ feature. This feature has been configured by default in the system.

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18. What do I do incase a participant is disconnected?
The participant will have to dial in again to join the conference. Make sure that the participant is not traveling and he/ she has logged in using a mobile phone, to avoid any network coverage issues.

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19. Whom should I contact for any assistance during conference?
You can dial *0 for operator assistance during a conference.

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20. How can a participant change the passcode?
Participant is not authorized to change the passcode To change the passcode Chairman will have to

  • Go to My Account >> Reset passcode.

Note: Please protect your passcodes. Chairperson is responsible for all conferences that occur through their passcode. For security reasons, passcodes should not be placed on corporate internet websites or on public display. In particular, host/ chairperson codes should be kept confidential. Keep in mind that when you are attempting to change the passcode; both the passcodes will change i.e. Chairperson Passcode and participant passcode.

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21. What is the chairperson and participant passcode?
The audio bridge system authenticates and authorizes a chairperson and participant based on chairperson and participant passcode. This should be kept confidential for security and avoiding any misuse.

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22. Can I join a conference call using ‘Conference Express' from anywhere?
Yes, you can join a conference using 'Conference Express' from USA, UK, Canada, Australia and India by dialing the country specific Toll Free number. For rest of the countries; please dial the Toll Free number of nearest country.

Click on the following link to see the dial in numbers

Common Link for Enterprise and Individuals

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23. Can participants call from international locations?
Yes, participants can call from international locations. Participant will have to dial the Toll Free number of the residing country. Toll Fee numbers are available for USA, UK, Canada, Australia and India. For other countries dial the Toll Free number of the nearest country.

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24. What happens if I have more participants than the subscribed limit?
Once the maximum limit of participants is reached, new participants trying to dial-in hear the message: "The conference is full. No more parties can be added at this time." But if you have subscribed to the ‘dial-out to participant’ feature, you can connect more participants to the meeting by dialing out to them, subject to the availability of resources.

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25. What are the charges that a participant needs to pay for using Conference Express?
Participant does not have to pay any charge for using this service. But there may be charges for accessing the Toll Free number in their country/ country nearest to them.

You will be charged by your service provider to access toll access number depending on your monthly tariff plan and resultant local/domestic long distance access rate. We request you to check for the charges with your service provider.

Also note, if you use a cellular phone to dial one of our access numbers, we are not responsible for any additional charges your cellular service provider may levy on your account for using the service on your cellular phone.

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26. Can I view the call details for conference Call?
Presently call details will not be available online for the Flat Fee service.

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27. Can I use this service through EPABX facility? (For Enterprise Customers)
Certainly, provided your enterprise should have a facility to call out of the premises through EPABX. Once you get a dial tone then you can dial the conference dial in number and follow the voice prompt.

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28. Whom do I contact incase of any queries?
Incase you have any questions, concerns or complaints about our service, please contact our 24/7 Customer Service Centre

Email
customercare@relianceconferenceexpress.com

Phone
(USA /Canada) 1 888 673 5426
(UK) 0 800 376 9636
(Australia) 1 800 522 255

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